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Auditing Pocket Guide
The author guides readers through their entire
audit in this easy-to-use pocket guide. From the audit assignment
to analyzing results and following-up on the action items, this
guide summarizes all the steps necessary to complete an internal
audit. Charts, graphics, and illustrations are used to demonstrate
the audit process throughout this text. The author also emphasizes
fundamental audit principles by referencing 20 audit principles
throughout the text. This book differentiates itself from other
audit guides because it is focused on internal auditing practices.
The book is appropriate for those who have no prior knowledge
of audit principles or techniques. 2003, 161 pages.
for Internal Auditing Basics
Auditing Techniques Guide
Description: The author focuses on the methods
and techniques of conducting internal and external process audits.
In this book the reader will learn how to apply PDCA and ACDP
techniques, prepare process flow and tree diagrams, determine
process effectiveness, assess compliance, controls, risk and process
optimization, and compose an audit report. This guide is ideal
for individuals who have a general understanding of auditing techniques
and is written for auditors who conduct first, second, and third-party
audits to any standard or work instruction. 2003, 156 pages. 2nd,
2000, 256 pages
for Process Auditing Techniques
Improvement Assessment (CIA) Guide
This is the first pocket guide of its kind to
bring together auditing techniques and guidelines as a structured
systematic program for monitoring and promoting continual improvement.
Use this guide to develop an assessment tool for your programs
that will ensure there is quantifiable and sustainable improvement
and identifiable opportunities. A glossary of terms and appendices,
including tools such as Continual Improvement Map for ISO 9001,
Continual Improvement Perception Survey, and ISO 9004 Assessment
Criteria Checklist, are helpful in applying the principles outlined
is this useful pocket guide. 2004, approx XXX pages.
9004 Assessment Criteria Checklist for Performance Improvement
The ISO 9004 Assessment Criteria Checklist provides
a checklist with over 200 criteria you can use to evaluate your
organization's and your supplier's progress and to set ever increasing
goals for improvement. The checklist arrangement allows you to
compare your organization's and your supplier's performance to
a widely accepted set of criteria found in the ANSI/ISO/ASQ Q9004-2000
Quality management systems - Guidelines for performance improvements
standard. The criteria are on CD that is indexed and allows data
entry in form fields aligned with each criteria. Supplemental
observations can be added in an open notes section. 2004, XXX
pages on CD.
9000 Series Standards
ANSI/ISO/ASQ Q9001-2000: Quality Management
Systems: Requirements - This standard
specifies the quality system requirements (QMS) for an organization.
ANSI/ISO/ASQ Q9000-2000 Series - Quality
management systems-Fundamentals and vocabulary. Provides guidance
on quality fundamentals and definitions of ISO 9001 terms.
9001 Requirements A to Z
Companies are now required to have a solid customer
satisfaction system in place to achieve ISO 9001:2000 certification.
To help achieve this, best selling author and renowned customer
satisfaction expert, Sheila Kessler has written this easy-to-use
toolkit which provides the basic tools currently being used in
customer satisfaction systems, and shows how they can be applied
in meeting ISO 9001:2000 requirements.Customer Satisfaction Toolkit
for ISO 9001:2000 is a complete reference that provides the specific
and necessary information required to establish a solid customer
Lesson Guide 2000
The ISO Lesson Guide 2000 discusses quality,
its measurable characteristics, and the role of customer requirements
in all quality management systems in simple easy to understand
terms. Also included is a handy ISO 9001 conspectus that may be
pulled out for personal use.The ISO Lesson Guide is a great training
aid and ideal handout for new and existing employees who need
to understand ISO 9001 requirements. 2000, 71 pages.
Lesson Guide 2000