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Guest Speaker:
JP is an experienced speaker for both large
and small audiences on a variety of topics, including:
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Verification Audits:
Checking products, services and processes: There
are probably many more product, service and process audits conducted than
system audits. Since a process
audit may include a product or service audit, I have called the
combination, a verification audit. Verification audits are part of what
Joseph Juran called the “little q” (quality control, tactical tools) as opposed to the “big Q” (quality
assurance or management systems). System thinking is very important but we cannot lose sight of the everyday tools
necessary to ensure processes are controlled and risks minimized. Supply chain management, outsourcing,
process/product complexity and sophistication, global economies, and risk
of field failures, have all increased the need for ongoing verification.
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Auditing Principles: In
Auditing as in Life: This presentation is a review of auditing principles as
stated by ISO 19011, the international guidelines for management system
auditing. Principles are the
fundamental truths or laws that everything else is based on. They can be
thought of as core values. If you don’t know anything else about ISO 19011,
you should remember the auditing principles. During the presentation we will link the
auditing principles to auditing process activities and everyday life
situations. The principles are: 1)
Ethical conduct – be honest and do the right thing, 2) Fair presentation –
be evenhanded when reporting results, 3) Due professional care – do what is
reasonable and normally expected, 4) Independence – avoid conflicts of
interest to ensure your integrity and 5) Evidence-based approach –
investigate and report the facts.
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E-Auditing Guidelines to
Improve Efficiency and Maintain Credibility: During
the presentation we will discuss guidelines and the lack of them for using electronic
communication tools (e-audits) as part of the auditing process. The pros
and cons of conducting e-audits and their consequences will be discussed.
There are situations when e-auditing techniques are more efficient and
other times they may be less efficient and even lead to questionable audit
report conclusions. In this presentation we will explore e-auditing
practices to help organizations make informed decisions regarding their use
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Continual Improvement
Assessment (CIA): Promoting and Sustaining Business Results: The
talk is a management strategy to sustain and promote improvement. There are
4 advanced assessment techniques that can be used to monitor, promote, and
maintain a continual improvement program that ensures value-added results.
Continuous correcting is not the same as continuous improvement. Learn the
difference between necessary, value-added, and superficial improvements.
Results come from checking, not expecting. Topics include: Continual
Improvement; Verifying Continual Improvement; Process Auditing for
Continual Improvement; Reporting Performance and Wealth; Auditing for
Performance Gaps; and Self-Assessment Perception Surveying. JP has authored
a book by the same name.
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After the Audit: Continual Improvement from the Audit
Process: The talk is about closing the loop on the audit process
to ensure organizations benefit from the audit process. Learn techniques
for ensuring effective corrective action from audit findings. If your
organization is not benefiting from process/ system audits, why do them?
Topics include: effective audit finding statements, audit function
improvement process, linkage to business needs, and determining
effectiveness of actions taken. JP has authored a book title: After the
Quality Audit: Closing the Loop on the Audit Process.
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12 Ways Audits Can Add Value: The
talk is about how process and system audits can contribute to performance
improvement and enhance organizational effectiveness, efficiency, and
competitiveness. Organizations should demand more of their audit program
resources. The audit program can move beyond compliance and support top
management in a proactive quest for improvement. For this presentation I
assume that improvement is desirable. Topics include 12 action items for
supporting management’s need to monitor, promote, and sustain improvement
programs. The talk includes entertaining group exercises.
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Speak up for improvement: Being a Vancour: This
talk focuses on promoting and utilizing those who are willing to speak up
about performance weaknesses, ineffectiveness or inefficiency. It is about
transforming the ‘don’t rock the boat’ culture to a culture which promotes
listening and improving the organization from within. People who provide
feedback in a positive and value-added manner should be recognized and
rewarded. The old saying: “see no evil, hear no evil, and speak no evil”
must be replaced with “See it, Know it, Say it” to ensure organizations
glean the information they need to improve and stay competitive. The
transformation can start by characterizing those who speak up for good by
calling them vancours. Finding and fostering vancours may be the missing
link for the achievement of continual improvement. Topics include: Speaking
up Sucks: Whining & Griping; Being a Vancour; Managing and Promoting
Vancours. The talk includes entertaining group exercises.
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Perhaps you would like to combine a dinner speech with a one
day seminar.
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