QAReview Newsletter Index of Articles
A past quarterly publication of
J.P. Russell and Associates between 97-99
Stories from Volume 1, 2 and 3 can be viewed
by selecting the article, volume and issue. Once you go to the newsletter
issue, select bookmarks and select the article you are interested in. Articles
are complements of QualityWBT Center for Education and J.P. Russell. This
represents the complete set of articles published for three years the newsletter
ran. Note: Some inserts and other items exterior to the newsletter may be
Article Title - Description
or Survey: The similarities and differences between an audit
and a survey.
Audit Boss: The duties of the audit program manager and addressing
or Management Auditing: The differences between compliance and
a Good Impression: An article
about an auditors conduct and how it affects the audit. For Russells
Rules of Etiquette for Auditors: (see this web site)
Audit Doldrums: Some methods to bring new life into an audit
program that has become routine when auditors ask the same questions
and get the same answers.
Audits: The characteristics and performance of process audits.
is Control?: Identifying, understanding, and auditing system
|Types of Audits: The differences between compliance and performance (management) audits.||3/2||2|
|Quality Audit Standards: Article about the existing audit standards and the need for process and product audit standards.||3/3||2|
Logistics: Auditee Interface: What information the auditor needs
from the auditee prior to the audit to ensure the audit is professional
Audit Plan: The background and development of an audit plan.
Audit Team: The composition of the audit, how many, and who.
Team Assignments: Make audit team assignments to maximize
audit team efficiency and effectiveness.
Collection Plan: All the things (objective evidence) that an
auditor should be looking for during the audit.
for Effectiveness & Suitability: Going beyond verification
Mature Systems: Some techniques for auditing well-developed
quality management systems for continual improvement.
and Effect Analysis: A step-by-step method for analysis of data
collected during the audit.
Meeting Record: An audit form for the closing meeting (agenda,
Resolution: Techniques for identifying conflict and what to
do when there is conflict.
|Dos and Donts for Interview Questions: Outlining the techniques to use during interviews to make them more effective.||1/2||3|
Document Control: The types of control auditors should expect
and what might not be controlled. Includes insert for Document Control
Considerations, with things to check.
Meeting Agenda: A detailed discussion of what should be presented
at the opening meeting and why. Opening Meeting Record: An audit form
to be completed at the opening meeting (agenda, minutes, attendance).
||2/1||3 & insert|
|Auditing to Standards: Linking document levels and controls to audit.||3/1||2|
|Unknown Quality Policy: A short story about how audit evidence was not enough to avoid a nonconformity .||3/1||6|
|Delivering Bad News: Techniques to avoid potential hostile situations over audit results.||3/2||1|
Sample Selections: Techniques for taking random samples during
|Sampling Techniques: A discussion about stratified block directed unplanned sampling techniques.||3/3||3|
|Keep it Clean: A short story about an auditor predicting good results if the bathrooms are clean.||3/2||6|
of Observations: Various categories of observations and assessment
of their importance.
An auditor shares a technique for writing nonconformance statements.
Preparation: Review of lead auditor report responsibilities
and report content considerations.
Audit Tools: The use of simple (everyone can use) audit techniques
to quantify audit results to improve effectiveness of audit reports.
Findings: Evaluating auditee corrective actions in response
to audit reports.
Does the Audit End? Exploring the reasoning behind when the
audit ends compared to when the audit service ends.
|Reporting Best Practices: Reporting and addressing best practices could be harder than reporting and addressing nonconformities.||3/1||1|
|Reporting Audit Conclusions: Approaches and techniques for reporting audit conclusions.||3/1||3|
|Prophet or Profit: Reporting audit information that will add value and forecast future performance.||3/3||1|