QAReview Newsletter Index of Articles
A past quarterly publication of
J.P. Russell and Associates between 97-99

Stories from Volume 1, 2 and 3 can be viewed by selecting the article, volume and issue. Once you go to the newsletter issue, select bookmarks and select the article you are interested in. Articles are complements of QualityWBT Center for Education and J.P. Russell. This represents the complete set of articles published for three years the newsletter ran. Note: Some inserts and other items exterior to the newsletter may be missing.

Audit Phase
Article Title - Description
Audit or Survey: The similarities and differences between an audit and a survey.
The Audit Boss: The duties of the audit program manager and addressing customer requirements/needs.
Compliance or Management Auditing: The differences between compliance and management auditing.
1/1 2
Making a Good Impression: An article about an auditor’s conduct and how it affects the audit. For Russell’s Rules of Etiquette for Auditors: (see this web site)
2/1 1
Overcoming Audit Doldrums: Some methods to bring new life into an audit program that has become routine when auditors ask the same questions and get the same answers.
1/1 1
Process Audits: The characteristics and performance of process audits.
1/3 1
What is Control?: Identifying, understanding, and auditing system controls.
1/2 2
Types of Audits: The differences between compliance and performance (management) audits. 3/2 2
Quality Audit Standards: Article about the existing audit standards and the need for process and product audit standards. 3/3 2
Audit Logistics: Auditee Interface: What information the auditor needs from the auditee prior to the audit to ensure the audit is professional and well-planned.
1/4 3
The Audit Plan: The background and development of an audit plan.
2/1 2
The Audit Team: The composition of the audit, how many, and who.
2/2 2
Audit Team Assignments: Make audit team assignments to maximize audit team efficiency and effectiveness.
2/3 3
Data Collection Plan: All the things (objective evidence) that an auditor should be looking for during the audit.
1/1 3
Audit for Effectiveness & Suitability: Going beyond verification of compliance.
2/2 1
Auditing Mature Systems: Some techniques for auditing well-developed quality management systems for continual improvement.
2/3 1
Cause and Effect Analysis: A step-by-step method for analysis of data collected during the audit.
2/4 2
Closing Meeting Record: An audit form for the closing meeting (agenda, minutes, attendance).
1/1 insert
Conflict Resolution: Techniques for identifying conflict and what to do when there is conflict.
1/3 1
Do’s and Don’ts for Interview Questions: Outlining the techniques to use during interviews to make them more effective. 1/2 3
Evaluating Document Control: The types of control auditors should expect and what might not be controlled. Includes insert for Document Control Considerations, with things to check.
2/1 3
Opening Meeting Agenda: A detailed discussion of what should be presented at the opening meeting and why. Opening Meeting Record: An audit form to be completed at the opening meeting (agenda, minutes, attendance).
2/1 3 & insert
Auditing to Standards: Linking document levels and controls to audit. 3/1 2
Unknown Quality Policy: A short story about how audit evidence was not enough to avoid a nonconformity . 3/1 6
Delivering Bad News: Techniques to avoid potential hostile situations over audit results. 3/2 1
Random Sample Selections: Techniques for taking random samples during the audit.
3/2 3
Sampling Techniques: A discussion about stratified – block – directed – unplanned sampling techniques. 3/3 3
Keep it Clean: A short story about an auditor predicting good results if the bathrooms are clean. 3/2 6
Classification of Observations: Various categories of observations and assessment of their importance.
2/2 3
ENRC4: An auditor shares a technique for writing nonconformance statements.
1/3 4
Report Preparation: Review of lead auditor report responsibilities and report content considerations.
2/4 3
Simple Audit Tools: The use of simple (everyone can use) audit techniques to quantify audit results to improve effectiveness of audit reports.
1/4 4
Fix Findings: Evaluating auditee corrective actions in response to audit reports.
1/2 1
When Does the Audit End? Exploring the reasoning behind when the audit ends compared to when the audit service ends.
2/4 1
Reporting Best Practices: Reporting and addressing best practices could be harder than reporting and addressing nonconformities. 3/1 1
Reporting Audit Conclusions: Approaches and techniques for reporting audit conclusions. 3/1 3
Prophet or Profit: Reporting audit information that will add value and forecast future performance. 3/3 1

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